Account & Data Deletion Guide

Account & Data Deletion Guide

Effective Date: May 1, 2026 | Last Updated: May 1, 2026

Finoral is committed to your privacy. You have the right to delete your account and all associated data at any time, completely and permanently. This document explains what data is deleted, how to do it, and what to expect.

1. What Gets Deleted

Immediately upon deletion:

  • Your Firebase authentication account (login credentials)
  • Your cloud-stored profile data (name, email, subscription status)
  • All local financial data on the device (transactions, goals, categories, notes)
  • All locally stored images and receipt photos
  • Your subscription and AI credit records

 

Retained temporarily (3 months):

  • An anonymized, non-reversible hash of your email address — used solely to prevent fraudulent re-registration abuse. This cannot be used to identify you.

 

Not deleted by us (managed by third parties):

  • Your Google account — managed at myaccount.google.com
  • Your Facebook account — managed at facebook.com/settings
  • Your Apple ID — managed at appleid.apple.com
  • Purchase records — retained by Apple App Store / Google Play per their policies

 

 

2. How to Delete Your Account

Method A: In-App Deletion (Recommended)

This is the easiest and most complete method. It works on both iOS and Android.

 

  1. Open Finoral on your device
  2. Tap the Profile icon (bottom navigation)
  3. Tap Settings (gear icon, top right)
  4. Scroll to the bottom and tap Delete Account
  5. Read the confirmation message carefully
  6. Tap Delete Account to confirm
  7. Your account and all data will be permanently deleted

 

Note: If your session has expired, you may be prompted to sign in again before deletion can proceed. This is a security measure.

 

Method B: Web Request

If you cannot access the app, you can request deletion by email:

 

  1. Send an email to: privacy@finoral.app
  2. Subject line: Account Deletion Request
  3. Include: the email address associated with your Finoral account
  4. We will process your request within 30 days and confirm by email

 

 

3. Facebook Login Users — Additional Steps

If you signed in to Finoral using Facebook, you can also revoke Finoral’s access directly from Facebook. This will not delete your Finoral account but will prevent Finoral from using your Facebook identity.

 

Revoking Facebook Access:

  1. Go to facebook.com and log in
  2. Click your profile photo > Settings & Privacy > Settings
  3. Click Security and Login > Apps and Websites
  4. Find Finoral in the list
  5. Click Remove

 

To fully delete your Finoral account and data, you must also follow Method A or B above.

 

 

4. iOS Users — Apple Sign In

If you signed in using Apple, you can stop sharing your Apple identity with Finoral:

 

  1. On your iPhone, go to Settings > [Your Name] > Password & Security
  2. Tap Apps Using Apple ID
  3. Find Finoral and tap it
  4. Tap Stop Using Apple ID

 

To fully delete your Finoral account and data, you must also follow Method A or B above.

 

 

5. Timeline

Immediate: Account access removed, local data cleared, cloud data deleted

Within 24 hours: Firebase authentication record removed from all servers

Within 30 days: All backup copies purged from infrastructure

3 months: Anonymized email hash purged

 

 

6. Need Help?

If you experience any issues with account deletion, contact our privacy team:

Email: support@frejaluck.com

Website: https://frejaluck.com/terms