Frejaluck.com strives to provide reliable support for all applications and games published under the Frejaluck brand.
How to Contact Support
For assistance, please contact:
Email: support@frejaluck.com
Information to Include
To help us resolve issues quickly, please provide:
- Application or game name
- App version
- Device model
- Operating system version
- Description of the issue
- Screenshots or screen recordings (if available)
Support Scope
We can assist with:
- Account-related issues
- Technical problems
- Bug reports
- Purchase verification issues
- Feature clarification
- Feedback and suggestions
Response Time
We aim to respond within:
- 1–3 business days for standard inquiries
- Longer during holidays or periods of high support volume
Response times are not guaranteed.
Bug Reports
We appreciate bug reports and user feedback.
Submitting a report does not guarantee immediate fixes, but all reports are reviewed and prioritized according to severity and impact.
Feature Requests
Suggestions for improvements are welcome.
Submission of ideas does not create any obligation for Frejaluck to implement them.
Abuse of Support Services
Frejaluck reserves the right to limit or refuse support to users who:
- Submit abusive messages
- Harass support staff
- Attempt fraud or abuse
- Repeatedly submit malicious requests
Service Availability
Support services may be modified, suspended, or discontinued at any time without prior notice.
Contact
Frejaluck.com
Email: support@frejaluck.com